The AMUSF and the Consumer
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The Association recognises that the strength of these trades is dependent on the quality of the service they provide to the public. Endeavouring to underpin consumer confidence in members' work is therefore central to the Association's work. This is why upholsterers and soft furnishers wishing to join have to have their work inspected to ensure that it is of acceptable quality. And this vetting process is repeated periodically for existing members.
The Association also has a complaints and mediation procedure to ensure that in those rare instances where there is a dispute between a member and his customer which cannot be resolved amicably, it is settled impartially and justly. We have also published a Consumer Code of Practice outlining what consumers have a right to expect of our members and giving guidance on how to ensure that both a member and his customer are clear on what any contract involves and what the customer can expect from it.
